Get Your Questions Answered
Last Updated: March 4, 2023
Greetings to We Are Guides help center! Our assistance is always available.
For Travelers
May I propose adding the profile of an outstanding guide I know to We Are Guides?
Absolutely, we welcome any recommendations for tour guides or personal services that you've had a positive experience with. Please send us their website or blog address, along with a brief description of your positive experience with them. We will review and proceed accordingly.
Can the guides listed on We Are Guides be trusted?
Yes. We carefully select only the best guides who have at least 5 years of experience in their field. You can trust that the guides listed on We Are Guides are highly qualified and knowledgeable.
How it works of We Are Guides?
At We Are Guides, we have carefully curated a selection of the best guides and listed their information on our website. You can browse their profiles, read reviews from previous clients, and check out their social media accounts. Once you find a guide that meets your needs, you can directly contact them through the contact information provided on their profile.
We are not intermediaries and do not transfer your ideas or requests to the guides. Instead, you will get to know your chosen guide by email or phone until you meet them in person in their area. We aim to facilitate a direct and personalized connection between you and the guide, ensuring the best possible experience for both parties.
For Guides
Will I be notified if any updates are made to the information on my page?
If any information on your page is updated or changed, you will receive a notification. However, please note that you will not receive a notification if any technical changes are made to the page's layout or performance. We strive to keep you informed and up-to-date regarding any changes to your page's information.
Are there any penalties I should be aware of?
We carefully review all information on your page and may take necessary action if any incorrect information or abuse is reported. We strictly prohibit any copyright infringement and value your feedback.
Please contact us with any concerns or questions. We are committed to maintaining a trustworthy experience for all our users.
Am I able to manage the comments or reviews on my page?
You can respond to comments or reviews on your page, but you do not have the authority to delete them. However, if you believe a comment or review is not objective, you can report it to us, and we will review and take appropriate action.
Please note that fake reviews or comments are strictly prohibited and may affect your page ranking or opportunities for recommendation in our articles or social media promotions. We aim to provide a fair and unbiased platform for all our users, and we take these issues seriously.
How to claim my listing?
In order to click the "Claim Your Listing" button located on the right side of the page, you must first sign in. If you attempt to click the button without signing in, an alert message will appear prompting you to log in first.
How to sign in if my email is already registered?
When we listed your page, the system was automatically registered with your email. If you need to reset your password, you can use the "Forgot password" feature, which will send you a new password. Once you receive the new password, you can sign in and manage your information. Don't forget to change your password after signing in with the new one.
Technical Support
What is the process for updating my profile?
To update your profile, you can click the "Improve this Listing" button located on the right side of your page. Enter the updated information and submit it for review. We will carefully evaluate your submission and update your page if it meets our guidelines.
Alternatively, you can email us the updated information at [email protected], and we will make the necessary changes to your profile. We strive to keep all information on our platform accurate and up-to-date, and we appreciate your cooperation in keeping your profile current.
What is the process for updating my portfolio?
In order to update your portfolio, please send an email containing your photos to [email protected]. Please ensure that the photos you send are at least 1024px in width.
How do I get a widget?
You can click the button 'generate my widget' in the bottom of your page, then you will get a script code, copy and paste it to your own website.
The widget infomation contains your business name, number of comments or reviews, ratings, and a link to your page on We Are Guides.
Listing Guidelines
What is a listing?
A listing on WeAreGuides refers to a profile of a tour guide or specialist in a particular field. The listing includes information such as the guide's name, contact details, website, social media links, reviews, tours or experiences offered, and photos.
If you are a professional in certain fields such as photography, birding, history-telling, wildlife observing, etc., you can request to get listed on WeAreGuides for free.
If you are an owner or manager of a business and would like to claim your listing on WeAreGuides, please follow the appropriate steps provided on the website.
How to get listed on We Are Guides?
Please submit your application via the "get listed form". We will assess your information to ensure it meets our guidelines, and if we believe you are a suitable fit for specific fields, we will update your information online within three business days.
You will be notified via email once your listing is published.
What guides can be listed on WeAreGuides?
WeAreGuides compiles a roster of reliable tour guides and experts for travelers. Our website features guides and businesses that meet our criteria.
We enlist guides and experts in various areas, including but not limited to:
- Photography
- Birdwatching
- History
- Wildlife
- Botany
- Museum tours
- Archaeology
- Food tour
- Cooking classes
- Local tour operators
- Experienced tour guides
Please be aware that we are carefully listing travel agencies or tour companies.
Why my listing request was rejected?
Your listing request may have been rejected for one of the following reasons::
- Insufficient information: The content integrity team was unable to verify the information you provided because it was incomplete or unclear.
- Failure to meet guidelines: The guide or specialist did not meet the guidelines set by the platform.
- Poor ratings/feedback: Negative ratings or feedback on public websites such as TripAdvisor, Viator, Airbnb, or others may have resulted in the rejection of your request.
- Niche market: Your specialty or business may be a very niche market that does not fit within the platform's scope.
What can I do as a traveler to correct inaccurate business information?
To correct inaccurate business information on WeAreGuides as a traveler, visit the listing page and click "Improve this listing" or email us to submit updates.
If you are the owner or a registered representative of the listing, please update the information in your Management Center.
Guide unavailable or business closed
If the guide is unavailable for an extended period or the business closes temporarily, we will not take any action. Our listing policy only applies to permanent closures or the inability of the guide to perform their job.
Still have a question?
Feel free to contact our support team by creating a ticket through contact us or use the live chat for a quick response.